Too often, clients forget that payments are part of the deal. I’ve begun to lay out clear timelines and consequences for non-payment.
It’s amazing how much smoother things go when the terms are laid out from the start. No more surprises during invoicing.
We learned this the hard way when a client ghosted us on a $3,000 invoice. Now we send payment terms with the quote upfront, not after we’ve finished the work.
Adding late fees directly in the contract was a game changer. Most people notice “2% monthly fee on overdue balances” when it’s right there in black and white. We’ve only charged it twice, but it makes people actually care about due dates.
I always get a deposit to avoid issues.
It is crucial to have clear payment terms in writing before starting any work. This way, following up on overdue payments becomes straightforward. When clients understand the due dates and the consequences of late payments, they are more inclined to pay on time.
Totally agree about setting terms upfront, but follow-up is just as important. Most clients aren’t trying to screw you - they just have messy systems.
I send friendly reminders:
After that, I stop being nice. Stay consistent with your process every time. Let one slide and clients think your deadlines are suggestions.
Also never do more work for someone who’s already behind on payments. Sounds obvious but it’s easy to fall into that trap when they promise the check’s coming.
Net 15 terms are simple. I stop all work if payments are late, no exceptions. I’ve had clients take advantage before while expecting more work. You set the tone with your payment terms. Once they miss a deadline, every invoice turns into a fight. It’s easier to cut ties with a bad client than to waste time chasing payments.
Half upfront works well for me. Anyone who argues about it usually becomes a problem client later.