Hi everyone,
I’ve got a client who hasn’t paid their invoice and I need to follow up without coming off as too stern. Does anyone have any suggestions or examples for phrasing a friendly reminder? Thanks in advance!
I begin with a warm greeting and kindly mention the unpaid invoice, asking if they need assistance.
i usually keep my reminder friendly by opening with a quick check-in and asking if everything is okay, then casually mentioning the outstanding invoice and asking if they need any help. It makes following up feel more like a genuine conversation than a lecture 
.
Hey, maybe try a tone that’s more check-in than confrontation. For example, something like ‘I just wanted to follow up regarding the invoice. I hope everything is ok on your end. Let me know if you have any questions.’