Recently had a client leave a glowing review while their invoice was still unpaid. It got me thinking about how we measure business success. Is it just about the money, or do these positive interactions count for something too?
Curious how others handle this balance. Does good feedback ever make you more lenient on payment terms?
Positive feedback is great, but it doesn’t pay the bills. I appreciate kind words, but I’m running a business, not a charity.
I stick to my payment terms regardless of reviews. Good feedback might make me more patient with a late payment, but I won’t let it slide completely.
At the end of the day, cash flow is what keeps us in business.
Good words don’t fix my truck or buy tools.
Always chase the money. Gotta eat.
Money talks, reviews don’t. Nice words don’t keep the lights on. I’d follow up on that payment ASAP. Maybe offer a small discount next time if they pay early.
I’ve been in this spot before. Good reviews are awesome for business, but they don’t pay the bills.
Here’s what I do:
I send a friendly reminder about the invoice. Something like, ‘Hey, loved your review! Just checking if you got our invoice?’ Most times, they’ve just forgotten.
If they’re usually good with payments, I might give them an extra week. But that’s it.
For repeat customers with great feedback, I sometimes offer a small discount on future work if they pay early. It’s a win-win.
But I never ignore late payments, no matter how nice the review is. At the end of the day, we need cash to keep things running.
Good reviews are great for getting new clients. But those new clients need to pay too!
Tricky situation, for sure. Good reviews are great, but they don’t pay the bills.
Here’s my take:
I’ve found a mix of firm and flexible works best. Good feedback is valuable for getting more work, but cash keeps the business running.
Maybe next time, offer a small discount for early payment. It encourages prompt payments and shows you value their business.
Remember, you’re running a business, not a fan club. Positive words are nice, but they don’t keep the lights on or buy supplies.
At the end of the day, stick to your payment terms. Good clients understand that.
Reviews are nice, but they don’t cover expenses. Good feedback’s worth something, sure, but it’s not cash in the bank. I’d chase that payment right away.
Stick to your terms no matter what. Maybe give them an extra day or two if they’re usually good payers, but that’s it. Don’t let compliments cloud your judgment on money matters.
Remember, you’re running a business here. Positive words are great for marketing, but they won’t keep your lights on or pay your suppliers.