I’ve been doing milestone-based billing, but it’s not always working out. Sometimes projects drag on or change scope. I’m considering switching to a more frequent billing cycle based on actual progress.
Anyone else made this switch? Worried about coming across as nickel-and-diming clients. How did you communicate the change?
I’ve been there. Switched from milestones to weekly billing a few years back.
It felt weird at first, but it’s been way better for cash flow. Clients actually like it too - no big surprises at the end.
When I made the change, I just sent a quick email explaining the new system. Something like: ‘To keep things simple, I’m moving to weekly billing based on work completed. This helps us both stay on top of the project and avoids any end-of-project sticker shock.’
Most clients were fine with it. A couple asked questions, but nobody pushed back.
One tip: I always include a brief summary of what was done that week with the invoice. Keeps everything transparent and professional.
It’s definitely not nickel-and-diming if you’re doing the work. Just make sure your contract is clear about how you bill.
I just bill when the job’s done. Less paperwork that way. Maybe try telling clients you’ll send a bill every couple weeks? Keeps it simple for everyone.