Just wrapped up a project where the client disputed the final invoice. It got me thinking about my haphazard approach to these situations. Maybe it’s time to create some actual policies for disputes and unpaid invoices.
Anyone else put together a solid system for this? Curious how you handle the sticky situations without burning bridges.
I’ve learned to be proactive about payment issues. My contracts now include a dispute resolution process and late payment fees.
For unpaid invoices, I send reminders at set intervals. If it goes too long, I’ll offer a payment plan.
The key is staying professional but firm. Clear policies help avoid most problems before they start.
I’ve been through the invoice dispute rodeo a few times. Here’s what works for me:
I use a basic contract that outlines payment terms and what happens if there’s a dispute. Nothing fancy, just the essentials.
For tracking, I’ve got a simple spreadsheet. Each row is an invoice with columns for the due date, amount, and status. I color code them - green for paid, yellow for pending, red for overdue.
When an invoice is late, I send a friendly reminder email after a week. If it goes two weeks, I pick up the phone. Most times, a quick chat sorts things out.
For disputes, I always hear the client out first. Sometimes it’s just a misunderstanding. If we can’t agree, I offer to meet halfway or suggest bringing in a neutral third party.
The key is being firm but fair. I’m willing to work with clients having cash flow issues, but I make it clear that ghosting me isn’t cool.
Remember, it’s not just about getting paid. It’s about maintaining relationships and your reputation. A little flexibility can go a long way.
Nah I don’t do policies. Just shake hands and get paid.
Look, invoices and disputes are part of the game. I keep it simple. I make sure to have a clear contract that spells out payment terms, late fees, and how disputes are handled.
I send invoices right away and follow up if payment is late. If a dispute comes up, I listen but stick to the agreed terms. If money’s tight, I can work out a payment plan. I always document everything so there’s no confusion later.
I don’t bother with fancy policies. Just keep good records and be clear upfront about your rates. If someone doesn’t pay, give 'em a call. Most folks will settle up if you’re reasonable about it.
I’ve been winging it too, but recently started getting more organized. Here’s what’s working for me:
For disputes, I try to chat with the client first. Most issues can be sorted out with a quick call. If that doesn’t work, I offer to split the difference or suggest mediation.
The goal is to keep things fair and keep the relationship intact. Sometimes you gotta be flexible, but having a basic system helps me feel more in control.
Anyone else find a good balance between being too rigid and too lax?