Stop working for free. That $2,400 client knows exactly what they’re doing.
Send a demand letter first. Certified mail. Give them 10 days to pay or you file in small claims. Most will pay up when they see you’re serious.
For new jobs, get at least 50% before you start and the rest before final delivery. No exceptions. Clients who complain about this are the ones who won’t pay anyway.
I’ve been doing this for years and learned the hard way. Good clients understand payment terms. Bad ones will always find excuses.
Been there with the ghosting clients. It sucks but you can still salvage this situation.
For the $2,400 client, try these steps:
Send one more email with “Final Notice” in the subject line
Include the original invoice and delivery confirmation
Give them 7 days to respond or pay
After that, move to collections or small claims
Going forward, change your process:
No work starts without a signed contract
Payment milestones tied to deliverables
Stop work immediately if payments are late
I learned this the hard way too. Now I treat late payers like red flags and cut them loose fast. Your time chasing money could be spent finding better clients who actually pay.