Payment disputes have been piling up lately, and I’m starting to worry about lost funds.
Right now, I’m just using a simple spreadsheet for tracking refunds, but I feel like there has to be a more efficient way to handle chargebacks and keep everything organized.
Your payment processor probably has built in dispute management tools that you’re not using yet. Check their dashboard or contact support to see what’s available.
I keep all transaction records and client emails in one folder on my computer. When a chargeback comes in, everything I need is right there. Simple system but it works for tracking everything without extra software costs.
Most payment systems send alerts when disputes start. Just keep receipts and respond fast.
I just write stuff down in a notebook honestly.
Spreadsheets get tough to manage when your workload grows. I moved to QuickBooks a while ago. It organizes chargebacks and refunds automatically. Make sure to set distinct accounts for tracking damage from each.
A big part of success is catching issues early. Many payment processors notify you before chargebacks happen. Respond quickly with the right documents to win disputes. Also, save all client communications where they’re easy to retrieve.