Handling debt collection can be quite a challenge. Lately, I’ve felt overwhelmed by how much time I’m spending on each account.
Curious how others manage their schedules when following up on payments. It often feels like I’m not making any progress.
Set up a system where you batch similar tasks together. Do all your calls in the morning and handle paperwork in the afternoon. Avoid jumping between different types of work.
Track time spent on each account and identify what yields results. Many waste hours on accounts that will not pay. Focus instead on the ones that respond to pressure. Cut the dead weight and concentrate on accounts that produce.
Automation helps a lot here. I use simple tools to send payment reminders automatically so I’m not doing it manually every time.
Here’s what changed my workflow:
- Schedule reminder emails to go out on specific dates
- Use templates for common responses
- Set calendar alerts for follow up calls
- Keep notes brief but track what actually works
The key is finding patterns in what makes people pay. Some respond better to phone calls, others to written notices. Once you figure out someone’s preferred contact method, stick with it.
Also worth setting time limits for each account upfront. If nothing happens after X attempts, move it to a different category or process.
I just keep a simple list and check things off.
Most people overthink this stuff. Just call them and ask for the money. If they don’t pay after a few tries, move on.
Skip the ones who dodge your calls completely. I learned this the hard way after wasting weeks on people who never intended to pay.
Focus your energy on accounts where people actually answer the phone or respond to emails. Even if they make excuses, at least they’re engaging.
For the responsive ones, I give them two options upfront. Pay in full now or set up a payment plan with specific dates. No third option.