How do you handle a client who disappears right before the final payment is due? It's only happened once, but I'm still trying to figure out the best way to chase them without losing my mind.

Business & Financial Management for Contractors
1

Had a client go quiet just when my final invoice was due. The project was wrapped, and they appeared satisfied, but suddenly they vanished.

I wasted a lot of time sending follow-up emails that led to nothing. I really need to figure out a better way to handle these situations.

2

Just keep it simple and move on to the next job

3

I give them a week to respond to my final invoice email. No response? I text them saying payment’s overdue and needs to be resolved now.

Texts beat emails. Most clients either pay or explain what’s happening.

If they keep ignoring me, I write it off and move on. One bad client isn’t worth the stress.

4

After two attempts to reach them, stop emailing. Send a formal demand letter with a 10-day deadline. If there is no response, consider filing a lien or taking them to small claims. Often, clients respond when they see something official. Avoid prolonging the process with friendly reminders if they are clearly avoiding payment.

5

This happens all the time. Here’s what actually works:

  • Send one final email with the invoice and a hard deadline (7-14 days)
  • Be clear about consequences - late fees, collections, whatever
  • Try certified mail if they ignore emails
  • Hit different channels - phone, LinkedIn, their business address

Stay professional but don’t be a pushover. Stop sending those same polite “just following up” emails.

For next time: get some money upfront or break the final payment into smaller pieces. Way harder for them to ghost you over $500 than $5000.

6

Same thing happened to me two years ago. Client owed $2,800 and disappeared after saying they loved everything.

I switched tactics completely. Instead of chasing payment, I called asking if there were issues with the work. Acted like I genuinely wanted to fix something.

Turns out they had budget problems but were embarrassed to admit it. We set up a payment plan and I got everything over three months.

Some people ghost because they feel cornered, not because they’re scamming you. One phone call tells you which type you’re dealing with.

Now I take 50% upfront and 25% at milestones. Makes that final 25% less risky if someone bails.