Recently had a client dispute a payment after the work was done. Made me realize I need a solid refund policy on my invoices. Not sure how detailed it should be or what key points to include.
Anyone have experience with this? What’s worked well for you?
Been there, mchen. After a few tricky situations, I came up with a simple policy that’s worked well:
No refunds once the work’s started. Period.
For cancellations before I begin, I keep a 25% deposit to cover my time and planning.
I always chat about this with clients before we start. It’s on my invoices too, but talking about it upfront really helps avoid issues.
One more thing - I keep a little wiggle room for long-term clients or special cases. Sometimes being flexible pays off in the long run.
Remember, you’re running a business, not a charity. A clear policy protects you and sets expectations right from the start.
I keep it simple. No refunds after work starts. Period.
For cancellations before I begin, I keep a small deposit.
It’s on my invoices and I mention it when we start. Keeps things clear.
Remember, you’re not a bank. Get paid for your time.
Keep it short and clear on the invoice:
No refunds once work starts.
50% refund for cancellations before starting.
25% non-refundable deposit on all jobs.
Explain this to clients when you start. Most won’t have issues if they know upfront.
Been doing this for years. Saves a lot of hassle. You’ll still get some who try to argue, but having it in writing helps.
Just remember, you’re providing a service. Your time and skills are valuable. Don’t let anyone tell you different.
I don’t bother with refund policies. If someone wants their money back, I just say no and move on. Never had any real problems. Maybe I’m just lucky.
Learned this the hard way too. A good refund policy saves headaches.
Here’s what I put on my invoices now:
Keep it short and clear. Clients actually read it.
I also go over this verbally when we start a project. Makes everything smoother if issues come up later.