Been thinking about adding refund terms to my invoices lately. Never really had to deal with it before, but with more new clients coming in, I’m wondering if it’s time.
Not sure if it’ll scare off potential clients or if it’s just good business practice. Anyone else include refund terms? How’s it working out?
Never bothered with refund terms myself. Just do quality work and it’s not an issue. If a client’s unhappy, I’d rather talk it out and fix the problem. That said, if you’re dealing with a lot of new folks, maybe it’s worth considering. Keep it simple though. Something like ‘Full refund within a week if not satisfied’ could work. Just be ready to honor it if someone asks. Remember, good communication usually prevents needing refunds in the first place.
I’ve been thinking about this too. Never used refund terms before, but lately I’m considering it. Here’s my take:
Pros:
Gives new clients some peace of mind
Shows you’re confident in your work
Could help land hesitant clients
Cons:
Might make some people nervous
Extra stuff to manage
Could lead to more refund requests
If you do it, keep it super simple. Maybe something like:
Full refund within 5 days
Half refund within 10 days
After that, we’ll work something out
Just make sure you can actually follow through if someone asks for money back. And yeah, good work and clear communication are still the best way to avoid refunds altogether.
What about you guys? Anyone else thinking of adding refund terms?