Recently had a client request a refund weeks after project completion. Made me realize I need to clarify my refund policy on invoices.
Anyone else include specific refund timelines? Wondering if it’s standard practice or if it might put off potential clients.
I’ve learned this lesson the hard way too. Refund policies are tricky.
Here’s what I do:
I put a simple line on invoices: ‘Discuss any concerns within 14 days of delivery.’
It gives a timeline without sounding too harsh. Most clients never even mention it.
The key is managing expectations from the start. Good communication usually prevents refund drama altogether.
But yeah, having something in writing helps when things get sticky. Just keep it friendly.
Never had that problem. I just fix stuff and move on. Maybe tell 'em upfront you don’t do refunds? Keeps things simple for everyone.
Yeah, put a refund policy on your invoices. Keep it short, like ‘No refunds after 7 days from project completion.’ Clients who get antsy about it aren’t worth the hassle anyway.
I’ve been doing this for years and it cuts down on headaches. Most folks won’t even notice, but the ones who try to play games months later get shut down quick.
Just make sure you deliver quality work and communicate clearly. That way, refund requests are rare to begin with.
Nah I just work and get paid.
I keep it simple. No refund policy on invoices.
I make sure the client knows what they’re getting before we start. If they’re not happy with the work, I’ll fix it.
After that, it’s done. Haven’t had issues with this approach so far.
Clear communication upfront saves a lot of trouble later.
I get where you’re coming from. Refund headaches are no fun.
For me, I found a middle ground that works. On my invoices, I have a simple line: ‘Please review and address any concerns within 10 business days.’
It’s not too pushy, but sets a clear timeline. Most clients don’t even notice it.
I also talk about this stuff upfront when we start a project. Clear expectations from the get-go have saved me tons of trouble.
Remember, you can always make exceptions if something really goes sideways. Having a policy just gives you something to fall back on if things get weird.
Just my two cents from running my own gig for a while now.