Been dealing with too many no-shows lately. It’s eating into my time and income. Thinking about setting up automated reminders, but not sure where to start or what works best.
Anyone had success with this? What’s your go-to method for keeping clients on track?
I use a simple online calendar that sends out automatic reminders. It’s set to email clients 2 days before and text them morning of.
Keeps things running smooth without much effort on my end. If someone’s a repeat no-show, I’ll give them a call next time.
Just make sure your reminders are clear about rescheduling or canceling if needed.
I’ve tried a bunch of things, but here’s what actually worked for me:
The key is to make it dead easy for clients to reschedule or cancel. I include a link right in the text.
For my VIP clients or big projects, I still do a quick personal call. It only takes a minute but it makes them feel special.
I also started charging a small fee for no-shows. It’s amazing how that motivates people to show up or give proper notice.
Took some trial and error, but my no-shows dropped by like 80%. Now I’m not wasting time twiddling my thumbs waiting for people who never show.
I just write it on my hand. Works most of the time.
I use a mix of automated texts and emails. Works like a charm for most clients.
For texts, I send two: one 24 hours before and another 2 hours before the appointment. Emails go out 48 hours ahead.
The key is to make it easy for them to reschedule or cancel if needed. I include a link or my phone number right in the reminder.
Had to play around with the timing and wording, but it cut my no-shows by about 70%. Plus, it frees up my time - no more calling everyone manually.
Just remember, some folks might need a personal touch. I still call my older clients who aren’t into texting.
Automated reminders can help, but some folks still forget. I just call 'em the day before. Old school, but it works for me. Keeps it personal too.
Automated reminders work, but don’t overthink it. I use a basic online booking system that sends out text reminders 24 hours before and emails 2 days ahead. It’s cut my no-shows by about half.
Keep the messages short and clear. Include your contact info and a way to reschedule if they need to. That way they can’t say they didn’t know how to reach you.
For problem clients or big jobs, I still make a quick call the day before. Takes 30 seconds but saves a lot of headaches. Adjust your system as you go until you find what works for your business.