I’m looking for advice on how to handle overdue payments from clients. What methods have you all found effective for ensuring timely payment, while still keeping a good working relationship? Any insights or examples would be appreciated.
I find that sending a friendly reminder email usually works. I try to understand any reasons for delay and follow up with a quick call if needed. Clear communication tends to make the process smoother.
I like to stay on top of deadlines by setting clear payment terms upfront. I always require a deposit so it is easier to follow up if a payment is overdue. A short email reminder sometimes does the trick. If not, I pick up the phone to check in. I often use a simple invoicing app to send automated reminders and save time on chasing payments.
I send a friendly reminder message explaining our agreed terms and politely ask if payment issues need resolving.
I’ve found that a short, personal call works wonders when a payment is overdue because it feels less accusatory and more about checking in; if that doesn’t hook it, I send a follow-up invoice with a polite reminder to help clear up any confusion.